Frequently Asked Questions

You may cancel your break at any time. However a fee will apply as detailed below:

You may change your booking with us for any reason provided the change is made 8 weeks or more before your start date. This is subject to availability and an amendment charge is applicable to cover our administration costs. You may only change your start date once and you must select your new start date within 8 weeks of requesting the change, otherwise the change will be treated as a cancellation and cancellation charges will apply. Please note that any change of date, will be likely to involve a change in price of your break, and the relevant amendment charge being added. The price payable is the greater of i) your original break cost; or ii) the price for your revised break change which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.

Yes, if you have more than six people in your group you could book both apartments if available. If you are looking to book both apartments together, please use the Farmyard option on the booking form.

You are able to check in to Shepperds Rest at 16:00 and checkout at 10:00.

You can stay on the following days:

Monday to Friday, Friday to Monday, Monday to Monday or Friday to Friday.

We ask to see a copy of your booking confirmation either printed, or shown on a device. If you forget this, don’t worry we can find your reservation under the name booked, and confirm your booking by verifying your personal details.

We can provide an early check in service for an additional fee, please contact us for more information.

Check in time is 4pm.

Yes, we provide a clean BBQ for our guests to use during their stay.

Yes, we supply internet access to use during your stay.

We provide towels and bed linens throughout your stay at Shepperds Rest.

Yes, we provide a clean and fully chemical balanced hot tub to use.

Yes we do. There is a £50 charge per pet. Please contact us if you have more than 3 pets to discuss.

We provide the following additional things to do in your apartment: Board games, cards, books, DVD’s and a PS4.

Yes, we have parking on the premises to accommodate your stay.

We have a range of facilities onsite. These includes a hot tub and BBQ with your apartment, a PS4, books, board games and DVD's. Please refer to each apartment for more information.

We advise that you book taxi’s from the park well in advance. As we are a rural location the services operating can get booked up very quickly, especially at weekends. Should you need any advice to pre book these before your arrival, then please give us a call.

We have many areas surrounding us and easy routes to travel to places such as Ipswich and Norwich, please see a list of local and surrounding things to do here for more information - https://shepherdsrestholidays.co.uk/things-to-do/.

The closest train station to Shepherds Rest is Ipswich.  This can be accessed from many different train stations, depending on your direction of travel.

Just pop the postcode IP7 5PS into your sat nav, along with Hill Farm, Pond Hall Road as the address, and this will bring you directly to our entrance.

If any damage is found in your unit during its servicing this will be charged to the card which was swiped. We will always endeavour to speak to you regarding the damage charge before this is taken, but if we are unable to contact you this will be done automatically. If you are aware of any damage, then please speak to us upon check out, it’s always better to do this.

We do offer a late check out service, which enables you to check out at 12pm. There is a charge for this service, and needs to be booked direct with the park. This service also gives you the use of your hot tub until 10.30am.

Hot tubs are drained from 8am onwards. This is because we drain, clean and refill every hot tub for each booking.

You will need to vacate your accommodation by 10.00am.

No, but please leave the apartment as you wish to find it.

Yes we are apart from Christmas Day, where we open for emergency’s only from 9am - 11am.